The first thing that I’m going to show you, of course, some of you may already come to know who this guy is, he is Alan Turing -- the father of computer science. Right? And this, the machine in here, interestingly enough, can do everything that a computer can ever be programmed to do. So you can have super computers, you can have personal computers and you’re like everything that is computable. That means, that’s calculated or computer can be done using this machine along. But you might think that it looks like a toy. But it’s not. It’s the foundation of computer science.

Just to prove that it is as easy as a toy, but it is as powerful as any computer in the world. Students from other places have been using Lego to build the Turing machine. They have been using these lego blocks to make calculations and computer formulas and many other things in here. So it is the fundamental of computer science that makes this so interesting.

I was actually in the science part in Hongkong and I saw a very interesting a quote. It says: "Any course discipline that has anything to say with science is actually not science." And they gave couple of examples. One is political science. Political science is actually not science. A second example is actually computer science. Computer science is not actually science. I would contend to you that it is more art as a well as a science itself.

Just think about how old computer science is. Let’s talk about the internet. Actually the computer has been around for lot of years now, but the internet [only came about] in 1969, which is barely 43 years ago. It came about in United States Department of Defense -- the first network which is known as the ARPANET. Right?

If you think about internet like everything that we are based on, the internet is only three years old in 1982 and it has the slip to prove it, right? And [it was] only 30 years ago that the people came up with the protocol that has powered internet, that is everything we write on top of. Of course, everything is the web. Previously we talk about web applications not being ready but the web is very young, because the first browser, the Mozilla, has only been here for 18 years now. But everything that we are building is based upon the browser, based upon the network which is very, very young.

The challenge. So let us say if you are the CEO of a company, a big company, would you or would you not trust a brilliant young kid, who is 18 years old to run the company. Or would you rather have a more experienced person, who has 40 to 50 years of experience, with wisdom, and one who knows what is right and what is wrong, and how to not take risk. On a left hand side is something which is reflecting an 18 year old kid who has lots of potential but not much experience. It is like this web; these are pretty much all the tools that we are going to be learning in college which are very young.

If you think about what would be the equivalent of someone who has many years of experienced in managing the company, it was something on the right hand side. On one hand, who do you trust to run an electronic company? Then, you will wonder even if you graduate from computer science, what is that?

To go a little bit deeper, every one of us thinks that computer science is about open languages, java, C++, windows, OS, LINUX. But I was actually enlightened by one of the students. And the question that he asked me; (That student in particular is actually the most brilliant person in our organization, in my opinion. I’m not going to name him but I think he should be here) and he asked me a question when he saw me coding: "Why Bernard are you doing hassidesmo (as reading codes in hassidesmo like 1AFF machine language)? That is not English, it is not a language." CHALLENGE

Nobody asked me that question before. So I thought about it and I said: if I can do something which other people can use for many years to come and if I can make it 50% more efficient, could I spend all the time I have, use every trick that I have to make it more efficient? So let us say if you can make Mc Donald’s hamburgers at half the price for the rest of your life, would you spend a lot of effort doing that?

Going back to what I mentioned before, everything that we have been doing, everything that we are learning in college is based on something very young. As students who are going to computer courses; computer science, computer engineering, the very proposition that I will give you is: "Try to challenge the fundamentals."

Everything that we are using now maybe obsolete in the next ten years. Yes, it is a science, but in order to be good in what you are going to be doing, you have to be creative, you have to challenge the fundamentals and think differently.

On cloud computing, since the internet is going so fast, so the question we should we be asking, is not...

Well let us say you’re going in a computer science class, You may ask yourself what’s hot now. What is good for my career? Of course if you want to go to Korea in the future, you want to study what is going to be popular, what’s going to be useful? The problem with studying computer science is that, in four years when you graduate, what is popular, what is useful now may no longer be useful when you graduate. And that’s not going to be a good thing, isn’t it? What you want to do is that you want to, while you cannot make sure, but you want to try as much as possible to equip yourself so that you will be prepared for things that are coming, not what are existing. For example, we mentioned facebook. And facebook hasn’t even been here a few years ago. By the time you graduate the next big thing, may not have happened as of yet. How can you be equipped with something that you don’t even know in the future? And better yet, what if you want to be a part of the future. What if you are capable, what if you have the potential to become one of the futures?

I remember in one talk that I did in Hongkong, actually in front of a lot of Filipinos. And I said: in social networking like facebook, linkedin, MSN, Skype, they are the social networking applications of internet which are making so much impact. I also mentioned, who has the most collaborative culture in Asia? I will give you an example, I have been travelling all around Asia, and it’s only in the Philippines where you have a share-a-load. For example, I have a cell phone, I run out of load, my friend would say; let me give you ten pesos. And I can text something and I can give you ten pesos. I didn’t see that system anywhere in the world. Our culture here, we, Filipinos, we have a lot of things that we are very advantageous to. But actually only very few people realize that and they are not realizing the potential.

What if we take advantage of something that we have in here which is so valuable? What if we try to catch the wave? In social networking, collaboration is going to be the wave of the future at least for the next few years to come. In order to do that again you have to challenge the foundation.

So to go in here, this is the history of cloud computing. In 1960’s it’s like the first law of multiprocessing. Recently, people think about money processing, and of course, 1997, which is not too long ago, it’s the first time that the computer can beat a human being in playing chess. Cloud computing is only recently, the Google, the primary algorithm of cloud computing, not a cloud storage, its only 2004, only few years old. Just last year cloud.com has been purchased for a lot of money from a citrix like primary enterprise provider. So this is a where the future is, this where the opportunity is. The question is what would be next?

I will contend to you that it is the time to think about it now before you go into college.

Let’s jump back a little bit and take a look at internet history. Actually just about 10 years ago, the internet has completely collapsed in the United States. Let us say if we compare the internet with the stock market. There are times in the past when the stock market completely crashed. People couldn’t handle it. After that, the next time around, the people make all kinds of measures to stabilize the economy so that such a recession won’t occur again. The internet is the same thing, 10 years ago, the United States is supported with the internet but it completely collapsed. I don’t think I can give you all the details in here. Those who are interested, you can come to me and I can explain it.

Again, the very proposition here is that, we have mottos in the past that we can learn from. We have the opportunity to know what other people’s mistake is. Don’t do it again, in other words, we have the ability to leap frog and do much faster than the previous leaders, which are United States, Europe and other places.

This is another interesting picture, and of course, sometimes I tell other people, computer science is more an art, because you see it very differently. If you just take a look at coding, you are not going to see beyond the surface. So if you take one step back and if you ask yourself what the internet really is. This diagram is actually all over the place online. This is the view of the Westerners and look at the internet. The internet is huge and is very powerful. Take a look at the vast Philippines. If you take a look at Philippines and many places in the world you going to see the one below. It’s a long island and you have a lot of connectivity and as you see in here even the United States is far, far behind Europe. Europe is actually the center of the world in the internet. Asia is not really there.

I’m not going into details in here because on the left hand side, it was the old internet, and in the right hand side it is the new internet. Again, to those who are interested, you can come to me for some explanation.

Simplicity is going to be the key; simplicity is an art it is not a science. So instead of going to just skills and the things like that, we think about out of the box, we need to think about simplicity. We need to think about challenging the basic of foundations, in order to have a break through.

Another perspective about the opportunity is the Google. Why is Google so special? Why people cannot create just another Google? Even if you are the smartest kid in the world, for now it is impossible for you to re create Google. Take a look at the lines, the private lines, that he has purchased, over 200 private connections, very high speed. That means that they are paying to the roof to get the network running. There are only a handful companies in the world who are capable of doing that, and I also shared that in front of some visionaries in here.

In a real world we have Fedex and we have McDonalds. In the internet, there’s no such thing. Nobody has invented Fedex for internet and nobody has invented McDonalds for internet. If you want to send something from one place to the other place, you can either throw it out to the internet, and it’s very slow, it’s unbearable. Or you are going to pay through the roof and send it there yourself. That means buy your own leaseline.

So I content to you right now, there is no Fedex of the internet, there is no McDonalds for the internet. Anybody who can come up with the right idea, for this business model, who is going to make a fundamental change in the way the people use the network. And those people could be one of you. If you follow the right directions and you not take things for granted but challenge the nature and be creative.

Again, teacher in the crowd I’m doing some very bold predictions. But I’m not going into details here and I just want to show you some of these. Those who are really, really interested you can come to see me, probably not today, but I have my people here who are very willing to help you get in touch with me.

To conclude, if you want to go into computer science or software engineering, what’s going to be your career that you are looking at? Number one, you should ask why and not how because it is so young and it is changing so fast. But the time that you learned it, it is going to be outdated. I can tell you everything that I learned in the past is no longer applicable to what I’m doing right now. So ask why or not how because if you understand the fundamentals, you’re going to know how to adopt and learn new things later.

Again, learn the concepts not the skills because it’s going to be a lifetime learning process. If you just learn the skill sets, chances are that by the time you graduate, your skill sets will already be obsolete. For example when I studied computer science, the language that we used is modular2. I’m not so sure if most you have even heard about it. By the time I graduated what I learned has already been obsolete. So you’re going to have to be learning your concepts not just skills. Also computers are expensive, right? We need to know how IT can apply to the industry to add value, how it’s going to be applied?

You can’t just be good at computers; you have to know how to apply computer science and IT into areas where there is value proposition. Of course, that applies to business as well, so you know the technology thing about business, always adopt people and most important is the second last line here: design what you have learned in college. If you are, I can tell you right here, if you are passive, and just sit down and try to absorb what the lectures say, you’re not going to get anything out of your degree. So what you need to do, if you really want to go in the IT industry and be successful is that, you need to do research. When you go to a trip, do a research and find out where you want to go so you can learn the best. Do some research and find out what you want to learn and design what you are going to achieve in college. I hope what I shared would be helpful.

Thank you very much.

I am asking you that question now because you do not get this opportunity often. Right now you are about to learn from people who have been in the industry for a long time. You will not hear somebody speak in front of you very often so I urge you to take this opportunity to listen.

I would like to recognize the efforts of Ansbert Joaquin, a lot of goodwill being done in the city of Olongapo and in the outskirts. I would like to recognize also one of my companions when we founded the Subic Bay ICT Council, Engineer Joseph Virgel Lansangan is here right now. I am glad that right now the council is alive and kicking and doing a lot of activities.

I am about to introduce you to a concept which is probably not tackled in schools right now. The concept is slowly being more recognized in the enterprise, and this concept is the concept of risk.

The definition of risk is varied. One of the definitions which is accurate is that risk is the effect of the probability of something unwanted happening. So isang bagay ito na ayaw nating mangyari at may posibilidad na mangyari siya at may posibilidad na maapektuhan tayo. Yan ang tinatawag na risk.

There are many types of risks. We have financial risk. Yung risk ng pagkalugi, mawalan ka ng pera, maubusan ka ng pera, that is a real risk. We have environmental risks. These are risks related to pollution. Do you know that big companies can actually pollute the environment much more because they have by products that can pollute the environment and our waterways?

There is market reputational risk, or the risk of losing face in front of your customer. There is security risk, the risk of losing something, be it information, an asset, anything valuable. If you lose it, that is an asset and the risk is in terms of security. You have competitive risk. You can lose out to your competitors. Kung ikaw si Aling Neneng Carinderia, at tinabihan ka ni Aling Tonyangs Carinderia, you now have competition. And that competition will always bring about risk to yourself and to your company.

And then you have health and safety risks. Puwedeng masaktan ang isang tao, ang isang estudyante. Puwedeng masaktan ang empleyado o yung employer. And we have quality risk, the risk of producing poor quality products and services. And these poor quality products and services can actually be to the detriment of the enterprise. Pwedeng magsara ang isang enterprise dahil pangit ang produkto o pangit ang serbisyo niya.

All of these are risks faced by organizations or enterprises. Nung umalis kayo sa mga bahay ninyo ngayon, humarap din kayo sa risks. All of you had to address risks on your own. Sino sa inyo ang naglakad lang papunta dito. Sino ang nag public transportation papunta dito? Sino ang nadukutan papunta dito?

These risks you face when you left home are very real. When was the last time na nagkaroon ng disaster o calamity? Dito na lang sa Olongapo, marami bang nasalanta nung nabaha dito nung huli? Yes. That was a risk we faced before it happened. Di ba may nahulugan ng bato nung umulan ng malakas. That was a risk they faced from the very beginning. But of course it already happened and there’s nothing more we can do. However, we can prevent the event from happening again.

Now, itong pinag-uusapan natin ngayong risk, this risk must be managed. Kelangan nating panghawakan ang risk, kelangan nating gawan ng paraan, and modern and mature companies now, contemporary modern companies, -- we are talking about resilient organizations -- understand that the key to survival is managing risk. What am I trying to say is that the companies now that you adore and admire, they have learned something that most companies have not, and that is, they have learned to manage risk.

Anong mga kumpanyang naiisip natin na napakatatag, na hinahangaan natin? Dito na lang sa Olongapo, sino ba mga nakikita nating matatag na kumpanya? Nandyan si Jollibee. Sino yung pinakabago nating mall dito? SM, matatag si SM. Sino yung malapit na magbukas na bagong mall? Ok matatag si Ayala. Sino yung kalaban ni Jollibee?

Itong mga kumpanyang ito, they have learned something which the others have not learned. When Jollibee started, when SM started, when Ayala started, lahat yan may competition. Maaari bang sila lang ang gumagawa nung panahon na yan? Nung nag –umpisa si Henry Sy, siya lang ba ang gumagawa ng sapatos sa buong Pilipinas? Malamang hindi. Nung nag umpisa si COMTEQ, sya lang ba ang pinakamalaking paaralan dito sa buong Olongapo? Pero sa nakikita ko isa na sya sa pinakamamalaki. Nung nag-umpisa si Ayala, sya lang ba ang may lupa sa Pilipinas? Hindi. Pero meron silang natutunan na hindi natutunan ng iba; and that is they have learned to managed their risks.

And now there is science to risk management. Hindi ito basta basta na ginagawa. There is a both science and art to risk management. And the first thing that needs to be done in order to manage risk is to first identify the risk. And it takes a special type of person to understand what risks are being face by companies today.

Yung nahulugan nga bato sa Sta. Rita? Did they know that that stone was going to fall? Hindi siguro. What about our countrymen in Marikina who lost their houses, who lost family members? Our countrymen in Cagayan who lost a lot of their loved ones? Did they expect this to happen? Probably not. They were thinking "I’m lucky this will not happen to me."

However, there are people who understand kung ano yung mga risk na hinaharap ng mga tao at ng mga kumpanya. And these are people who have undergone studies in understanding what risks are. In contemporary companies; in contemporary enterprises now, there are people who can go in to a company and say ito ang mga risks na hinaharap nyo. These are the risks that you face; these are the risks that you need to address.

Now, maraming klaseng risks, maraming klaseng mga malalaki at maliliit na risks. When do we determine what type of risk must be addressed? When you walk out of here, you again face a lot of risks. One of the highest risks probably is maybe getting run over by a car, or a jeepney or a tricycle. Am I correct? Siguro iyan ang may pinakamataas na risk ngayon? Dahil maraming mabibilis magpatakbo ng sasakyan.

Ngunit, hindi ka na ba lalabas dito dahil natatakot kang masagasaan o maskatan? Or hindi ka na ba lalabas dito na wala kang suot na suit of armor, o taga bantay para kung may tatamaan man, sya at hindi ikaw. Kelangan ba yon? Kelangan lang siguro konting pag iingat.

And in some companies, management decides what risk is needed to be addressed. You cannot address all risks, but the management can be the person or the group of people to determine kung ano-ano ang mga dapat i-address. So the first thing that needs to be done is to understand what risk this are, identify them. Then you need to do a scientific method of understanding which risks will affect you the most. And that is a combination of the computation of probability and severity of impact.

If you understand the combination of probability and severity of impact, and then you can safely choose which risk you want to treat. And management to a say, ok, now we have scores for risks, we will treat only this risks and above. Yung mga nasa baba tsaka na pag na address na natin yung mga malalaki. And these are the things that the companies have learned to do throughout the years. Don’t you think the companies anticipate events before they happen and prepare for them? This is what risk management is all about.

Now let me share with you, assuming you have identified all your risks. There are certain steps you need to take before you address these risks completely. But before I mention this, let me share with you, in the country for one of the certification bodies of ISO, which is based in the United Kingdom, I am the only one who is qualified to conduct a lead audit and I am the only one who can create auditors in the region and the United Kingdom. So I need to go to that country and observe them into audits before I approve them as auditors. And recently, I went to Japan, nag Japayuki po ako ng dalawang araw. When I went to Japan, it was very apparent, you know the Japanese culture is one that is very risk averse. Meaning the Japanese do not like to be faced with risk. The moment they detect the risk they try to treat it right away.

And I met two Japanese people who were businessmen. One of them bought one hundred condominium units in the Philippines; one hundred Ayala condominium units. And the other Japanese person I met is now considering moving his business out of Japan. Do you know why? Of course it’s obvious. During the last earthquake; I was in Tokyo, and the story there now is that, sometimes the radiation level pike and they suspects that the water that they are drinking is already contaminated. So the Japanese being good planners are now looking at other options. You see how the Japanese think and you see how this reflects in their businesses. Some of the largest and most resilient businesses in the world are the Japanese companies, right? And this is because of the way they think, the way they plan ahead, and because they recognize there are risks then they plan and implement this mitigation. So for one it is preparing for him and his relatives and his countrymen leaving Japan just in case things worst, and for another it’s moving his business out.

Now, in order to address, after you identify risk, there are four steps that you need to take in order to address this risk. And the first is to transfer the risk. If you can get insurance, if you can hedge against the risk that is the very first thing you should do. It is pretty standard for any company now to have some form of insurance, fire insurance, motor vehicle accident insurance for their employees. So that is first thing that they should do. And that is only the tip of the iceberg. After they transfer the risk, they should look at avoiding the risk. Meaning, stop doing the activity that promotes the risk. But that is tantamount to telling you here, wag na kayong umuwi kasi pag lumabas kayo baka masagasaan kayo ng tricycle. Hindi naman pwede yon. We have to go on with our lives, business has to go on, and we have to create economic activity. So for some, avoiding is not an option.

However, there are companies who choose among all my products; this one gives me the most risk. And I am not about to accept the risk, so I will stop manufacturing this product, I will stop doing this activity. Pwede yon.

So after transferring, avoiding is the second step. If you cannot avoid, what you do is to treat the risk, or to reduce the risk. Which is why, we have things like CCTV cameras. If you cannot avoid the theft, then you can at least identify the perpetrator. Which is why, we have password. Which is why, we basically take precautionary measures. This is why we train people so that they do things properly. Which is why, we set policies. Which is why, we write procedures so people do things correctly. These are all meant to reduce risks. And that is the third step.

The fourth step is finally to accept the risk. If by transferring the risk, if by avoiding the risk, and if by reducing the risk, it is not enough, then we have to finally accept the risk. So those are the four steps, the steps to be taken in order to manage risk.

Now in closing; the opportunities available in this day and age for risk managers is diverse. You have people who manage risk on a vey systematic scale. And this means that they go throughout the company, identify all types of risks, evaluate them, assess them, treat the risks and even conduct procedures and test them regularly. These are people who are now slowly being sought after and in demand.

Does everybody know who the Aboitiz Group of Companies is? Yung mga Aboitiz, they used to own Superferry, ToGo, sila rin ang may ari ng Subic Enerzone. The Aboitiz Group has a chief risk officer. They have hired one person whose job is just to oversee that all the risks have been identified and managed properly. And more and more, as we go into world full of chaos, a world full of disasters and calamities, companies will more and more look to manage risk. So if you want to do something for yourselves years from now, consider that as an option.

Fourteen years ago, I was part of a company that was in the Clark Freeport, and we were developing web applications for companies. At that time it was too early, if we have risk manager back then we could found the right mix, the right product and the company would have still survived now. The company went on for another five-six years trying to sell web applications whose time was not yet ripe. Web applications are ripe now, they are ripe, right now but back then they were not.

Now, in order for you to also employ a systematic approach to risk management, you need to assess whether risk mitigation is effective. And don’t forget that. Those of you, who have heard about W. Edward Demings, if you have not heard of him try and google him. He’s one of the foremost quality practitioners in the world. And he introduced to us the plan, do, check and act cycle. He died sometime in the early nineties. And the plan, do, act cycle says, before you do anything, you must first plan for it carefully and after you implement it you need to study whether your plans, whether the output met your plans and the actions should be done in order to improve this process. So W. Edward Demings thought us that cycle. And in everything you do whether it is risk management or your personal lives, employ the plan, do, check and act cycle.

Now I’d also like to invite everyone because the board of the Subic Bay Metropolitan Authority has recently declared the Subic Bay Freeport Zone as a business operations resiliency zone. Now I am appointed as the first head of the taskforce and if any of you wish to see what’s going on, how we intend to measure, how we intend to treat, and how we intend to address the risks faced by our locators. Then please you may offer your services at anytime. We’ll be happy to show you what we are doing. Now are only starting, so we are in the midst of identifying what these risks are. Everyone is welcome to observe what we are about to undertake. It is meant really to mitigate all the risks faced by our locators.

And before I close the questions of risk management and IT Bridging the Digital Divide. What’s the connection? The connection is this, in this day and age were even sari-sari stores are connected in some form to the internet or have some form of electronic media. Isn’t it sari-sari stores, now even sari-sari stores do electronic loading? Kahit wala silang facebook, nag e-eloading ang mga yan. Risk management means that this applies to them also even a sari-sari store. Even in your own homes when you use your facebook and you divulge important information, that is not good risk management practice. When you have important information on your cellphones, on your hard drives at home and you do not back them up, and you share that information is not good risk management practice. So the connection between risk management and information technology is now apparent. So I urge you to take a look at this, take a look at it as a career and please consider that in everything you do, if you can help yourselves, help the companies around you. Identifying the risk can help manage this risk. Because we are faced in everything we do, in everywhere we turn with risks. Whether it is to ourselves or to our loved ones. Be proactive in risk management.

Thank you very much!

So as a punishment, my mother being the wonderful woman that she is, decided to send me to work cleaning off in the call center. So after about three months cleaning up in the call center, I’m sweeping alone, throwing out the trash, pretty much everybody’s yaya, and listening to the individuals on the phone; to my surprise I was actually learning.

I was learning how to go to the spiel, I was learning how to... by hanging around at the call center I was starting to learn how to be a call center agent. So one day while I was sweeping up one of my co workers, who was on the phone, Chichi, was talking to a customer and I don’t know what happened, he lost the sale. I walked alone, I laughed. The gentleman says "well.. you seem to be laughing so much, let’s see if you can do better". So at the age 13, I put on my headset, sat down on a chair and on my second call closed the sale. I have been in the call center business ever since.

It takes you to actually get out and try to actually surpass and be better than the average. If you do not make the effort to go and try it on your own, you will never know how good you can be. After working in the call center, a couple of years on the phone, I learned that I wanted to be on management, but because I was so young they won’t let me. So I studied, I learned, I study, I learned and found that the managers’ work doing anything different than I can do myself. So, one night when one of the managers closed it up I said, let me do your reports for you. And after about a month of doing his reports I was promoted to an assistant manager position; no longer on the phones.

But, me being the ambitious person that I am decided, well if I can do this, then I can do other things. So by doing so, I started in sales, then went to customer service, then went to IT, then went to HR, and before I have realized it I’ve worked in every department in the call center. And the only thing that I realized was that all of these departments were exactly the same. They all run of people and these people needed the ambition to move forward. No one was making the conscious effort to excel on what they were doing. So, I take it upon myself to branch out. I ended up in the Philippines and saw that the Filipinos have the drive to do it. They have the ability to do it. They have the heart to do it. But they were afraid to step out and do it on their own. So to help along, what we did is, we started offering people a hand. We created a "earn while you learn program". The program was designed to teach individuals how that I’ve never worked at the call center to actually come to the call center sit here and see if they can actually do it. Because it only takes until you try to know if you can do it or not. You’ll never know if you will like it if you never try. Now, how many of you had a family who work in a call center? Can I see your hands? Nobody has a family that work in a call center I find that surprising. How many of you that friends work in a call center? I can see. None of them as well. You have a friend that works in a call center? What call center? You don’t know?

A call center is a business that has not changed since day one. The only thing that changes in the call center is the technology. The same rules apply from the beginning when I was on the phone, to now that my agents are on the phone. And we teach you what it takes to survive in the call center.

Those of you that are going to college, am going to tell you a secret that’s going to guarantee you a job. What I’m going to tell you is going to guarantee you a job. Are you ready for the secret? No you’re not. Are you ready to hear what’s guarantee you a job? No you’re not. Are you ready to hear what’s going to guarantee you a job? Thank you!

Okay. Are you ready?

Five words that guarantee you a job, not only will guarantee you a job, it will get you promoted in every job that you get in. The answer is this; BE BETTER THAN AVERAGE NOW. Now you are counting I see you counting. If you are better than average, if you are doing better than 5 of the people here, if you are showing yourself better than the other 20 people here, you draw attention to yourself which makes people notice you. If you don’t believe me, think about your class, the person in your class that is the most outspoken has the most attention from everybody in your class, right? The person that makes everyone laugh, the person that has the best grades than everyone is the one that gets the most attention. So if you just strive to be better than average you will succeed. Now, I have interviewed thousands of people for jobs. Thousands of people have come to me for interviews. And when we interview some other for jobs, we asked the same question.

How do you hear about the job? What do you expect from the company? If you don’t have a way to make yourself stand out, you will fall in the same line as everyone else. Standing out is easy to do it’s just being better than average. People fear what they can’t control. I said that because you can’t control what’s going to happen to you in the future, but you can prepare for it. The type of job you go after will set you apart from everyone else. If you like working at Jollibee, then be the best Jollibee cook you are. If you like working in the call center, be the best agent you are. If you like sweeping trash, be the best trash sweeper you are. But whatever you do, strive to be better than average.

Gets? Are you sure? Promise ha? Okay!

Now, for anyone who is interested in actually seeing a call center, I’m inviting each and every person in this room to come visit me in my call center. And when you go, I will truly give you the call center experience, as I have plenty of headsets. So when you are in school next year, strive to be better than average, strive to step away from the crowd. Anybody can be a follower; it takes somebody strong to be a leader. Now, does anybody have any question on what’s done in a call center? Grabe, professional na ko.

I thank you guys for the time that you gave me. Call center’s what I do, call center’s what I love. The BPO industry is a wonderful industry to give into. You don’t have to be the best but you have to be better than average.

Bye bye.